Cancellation & Refund Policy
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At The Agille Consortium, we strive to provide the best possible consulting services to our clients. However, we understand that there may be circumstances where you need to cancel or request a refund for our services. This cancellation and refund policy explains the conditions under which cancellations and refunds are possible.
If you need to cancel our consulting services, please notify us as soon as possible. We require a minimum of 48 hours’ notice for cancellations. If you cancel within 48 hours of the scheduled consulting session, we may charge a cancellation fee.
Refunds are subject to the following conditions:
If you cancel our services more than a week before the scheduled consulting or training session, we will refund 100% of the fees paid.
If you cancel our services within a week to the scheduled consulting or training session, we may charge a cancellation fee, and the refund amount will be reduced by this fee.
If we are unable to provide our consulting services due to unforeseen circumstances from our end and also some factors we consider important from you or your company, we will refund 100% of the fees paid.
If you are dissatisfied with our consulting services, please notify us within 24 hours of the session, and we will work to resolve the issue. If we are unable to resolve the issue, we may offer a partial refund at our discretion.
Payment for our consulting and training services is due in advance of the scheduled session. We accept payment by bank transfer or Paypal. If payment is not received, we reserve the right to cancel the session. However, customized payment plans are welcome subject to review and approval.
CHANGES TO THIS POLICY
We may update this cancellation and refund policy from time to time. The most current version will be posted on our website.
If you have any questions or concerns about our cancellation and refund policy, please contact us at:
The Agile Consortium
Karlsruher Str. 23
45478 Muelheim an der Ruhr
Last updated: March 13, 2023